Mall of the Emirates Services


To make your visit to Mall of the Emirates a memorable and care-free experience, Mall of the Emirates offers an array of services including car rentals, exchanges, ATMs, free WiFi and kids carts to name a few. Visitors to the Mall can make use of these services by contacting any of the four customer-service desks, which are situated in different locations on the ground and first floor.

Gift Cards

Mall of the Emirates GiftCard, the perfect gift solution for all occasions. Available at the Main Customer Service Desk. Minimum load AED50 & maximum load AED3000 per card.

Kids Information

Kids just want to have fun! If you are young or simply young-at-heart, Mall of the Emirates has a wealth of activities to keep you entertained. Whether it’s energetic skiing, simulated race track driving or the latest Disney blockbuster, you will find plenty of different ways to have fun.

Mall Connect – Free Wi-Fi

Free Wi-Fi service is available in the mall of the emirates. Please connect to Mall Connect from the list of Wi-Fi networks.

Mall of the Emirates Parking Information

Paid parking: Sunday to Thursday : 6.00 am to 2.00 am

Free Parking: Weekends and Public Holidays

Mall of the Emirates Parking Fee

Sunday – Thursday

0 – 4 hrs FREE
4 – 5 hrs AED 20
5 – 6 hrs AED 40
6 – 7 hrs AED 60
7 – 8 hrs AED 100
7 – 8 hrs AED 100
8 + hrs AED 150
Overnight AED 350

For any assistance call 043400312 or

Email: moe@secureparking.ae

Mall of the Emirates Customer Service

General & VIP Services Service with a smile! To make your visit to Mall of the Emirates a memorable and care free experience, offer an array of services specially designed to care of customers’ needs and help them shop with ease.

Luggage storage facility in Mall of the Emirates

Store your luggage at free of cost.

Location: Metro link information desk on the first floor

Shuttle Services

Mall of the Emirates operates shuttle buses to and from a number of nearby hotels.

Tourist Information

To make your visit to Mall of the Emirates a memorable and care free experience, offer an array of services specially designed to care of customers’ needs and help them shop with ease.

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